It was a positive experience in every way. First they worked to accommodate my schedule on very short notice. They then communicated well and showed up right on time. And the carpets turned out much cleaner than I would have thought possible. Sorry about all the cat and dog fur.
Genesis Carpet Cleaning does amazing work. They stayed with their quoted price, showed up on time and had to go over my carpets several times. I thought I might have needed to replace my carpets in the near future but they cleaned them and said they still had a good amount of life in them. I plan to get on an annual schedule because I do have a dog. I would recommend them to my friends for both carpets and upholstery cleaning.
Jonathan and Genesis Carpet cleaning were fantastic - He was very professional, worked with me to accommodate my timing requirements, managed to get all of his stuff up through the third-floor and was super courteous. He cleaned the carpet with a high suction cleaner and left the blower in my my premises for almost three days to make sure the carpet was completely dry and there was no mold forming. He was also kind enough to identify and suggest me how to fix the plumbing leak.I would highly recommend Jonathan and Genesis to everyone!
I rate my experience with Genesis Carpet and Upholstery with 10 stars. They provided perfect service with extremely competent professionals. Genesis cleaned by my couch and other upholstered furniture and everything looks new. What a wonderful place to do business. Very honest and professional people. I highly recommend Genesis without hesitation.
Andrew and Isaac were first rate to deal with. Isaac (technician) has a superior work ethic, and worked really hard to get rid of some serious (old!) pet stains in my carpet -- seriously, they look nearly new from his efforts. He took his time and made sure I was very pleased with the results -- which I am; I couldn't be happier about them! Highly recommend these guys; I will certainly be using them again myself!
Easy to book, thorough job and our doggy-smelling sofa and area rug that have never been cleaned in 8 years are now so fresh! Be aware that the online estimator tool will likely underestimate the actual quote amount for whatever reason. You will also need to have access to an outdoor water source and somewhere within ~200ft for the van to park in order to run the machine. Luckily even though we are in an apartment, we are on the 1st floor and the hoses were able to reach just fine. Would book again.
I had a water heater leak the day before Thanksgiving, and contacted Genesis to see if they could possibly come to dry my carpet. Andrew came out Thanksgiving morning to handle the job himself. Further leakage occurred the following day, and another Genesis tech came out for follow up work. Their professionalism and prompt service were way beyond expected, especially during a holiday period.
I am a returning customer to Genesis and have always been pleased with their customer service. Had my very large sectional cleaned before a large party st my house and my friends and family adjec if it was a new couch! Now that is good cleaning. Thank you, Joe.
I had a crippled pet. Stains on the carpet plus my attempts to clean them with soapy water created multiple large spots, and there was also quite a build up of normal dirt after I gave up on attempting to use my carpet cleaning machine from Walmart (which was used so often, it broke!)Genesis had cleaned the carpet of a friend and neighbor who also had a crippled pet, and she was completely confident that her carpets were CLEAN. I have the same confidence. Genesis did a GREAT job. They use the kind of machine that squirts water into the carpet and sucks it back out - it's not a surface cleaning. The rug seemed to be totally dry the next evening. After a week, it still looks clean - the spots aren't magically re-appearing. I'm very pleased with Genesis.
I received confirming email for the appointment time and follow up reminder. Jonathan called 20 minutes before arriving to let me know he was on his way and arrived within the time promised. Service was thorough and professional. I plan to use their services again in the future.
Sharon Gold reviewed Genesis Carpet Cleaning:
We had our carpets cleaned by Jonathan. He was somewhat late upon arrival, due to scheduling. Jonathan was pleasant and explained his plan. The carpets came out quite nice and I would definitely use them again for all my cleaning issues and I would highly recommend using them.
These guys are fantastic; they go above and beyond to get your carpet as perfect as it could possibly be. Every challenge I ask them to take on, they put their all into, the results look perfect to me, and they apologize they couldn’t get it better. I’m never going to use another carpet cleaning service.
Jonathan has done our carpets regularly for about 4 years. He's thorough, knowledgeable & trustworthy. When he's done you'd never know 2 little grandsons had even been in the house. He goes the extra mile, too, & that's impressive.
We had our service performed by Jonathan. He was very prompt and did a very thorough job with our cleaning. The prices were higher than expected, but the quality of work was outstanding. Jonathan was very pleasant and very helpful in explaining what his plan for the cleaning was. He had a very positive attitude and was easy to interact with. It is common to come across people who come into your home and give off an unapproachable air, Jonathan was not one of those and if/when we require cleaning again, we will put Genesis on the top of the list along with a request for Jonathan as our service technician.
Fantastic service and professionalism!!! Scheduling an appointment through their website was a breeze and Andrew arrived on time. He went the extra mile to educate me on their process and the results were amazing! My 15 year old carpets look brand new!!!
Last year my son accidentally spilled "chocolate/blueberry shake" on our light cream color carpet! yikes! I immediately called Genesis Carpet (Andrew) to ask what to do to clean this mess, he sent John the next morning and I have NO IDEA how! BUT, they cleaned it and left the carpet as IF NOTHING had been spilled on it! Amazing! Thank you Genesis Carpet and Upholstery Cleaning Services!
Genesis Carpet Cleaning cleaned my carpet completely and really transformed my apartment. The quality of carpet cleaning is very high and I with no second thoughts highly recommend this carpet cleaning service and even urge you to try this friendly service which doesn't take any shortcuts in getting the job done.
In other words it is worth every penny you pay into this service because you will be really happy with the results. You will most likely not need to buy a new carpet, either.