Reviews

From 355 reviews
Sam CASTANEDA
Sam CASTANEDA

I rate my experience with Genesis Carpet and Upholstery with 10 stars. They provided perfect service with extremely competent professionals. Genesis cleaned by my couch and other upholstered furniture and everything looks new. What a …

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Response from business owner

Thanks a million for the 5 star review. It was a pleasure doing business with you Sam. See you next time!

via Google
Sharon Gold
Sharon Gold

This is the 3rd time I've used them. They are great. They do an excellent job on my carpets.

via Google
Jami Novotarski
Jami Novotarski

Jonathan was friendly, professional, and on time. Very happy with the couch cleaning.

via Google
Sky
Sky

Andrew did an amazing job! I couldn't be any happier. There were many stains on my carpet that others told me that it couldn't remove – he was able to remove them! He is a hard worker and really knowledgeable. I would highly recommend his …

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via Google
Leigh Miller
Leigh Miller

Great service and job

via Google
Aaron Andrew
Aaron Andrew

Genesis did fantastic work on very difficult cleaning. We have a lot of activity in the house, and the carpets showed it. When Jonathan was finished the carpets were almost perfect. I will use them again in the future.

via Google
Lisa Oldham
Lisa Oldham

Andrew did an excellent job cleaning my upholstered furniture – it looks brand new. Highly recommend his company.

via Google
Myrtis Baran
Myrtis Baran

Andrew Gonzales Comes Highly Recommended and Excellent In Service

via Google
Elisa Gomez
Elisa Gomez

Upon arrival the technican Jonathan was very pleasant His professional demeanor was excellent. This place where I'm renting has had carpets for 14 years and the stains were deeply embedded within the carpet They look shabby disgusting and …

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via Google
Joey McDonald
Joey McDonald

Terrific communication throughout the whole process. Very happy with the cleaning of my area rugs and furniture! They look like new! Thank you so much!

via Google
mark corbet
mark corbet

Genesis Carpet and Upholstery cleaning definitely gets my vote.

Communication and details were very straight forward. Jonathan texted me a half hour before my scheduled appointment and he arrived 5 minutes before 9. He came up , to my …

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Response from business owner

Thank you Mark for the awesome review. It helps us win business and we value every customer. See you next time!

via Google
Judy J
Judy J

I would not hesitate to recommend Genesis Carpet. It was a pleasure to work with Jonathen, our technician. He texted us 45 minutes before his arrival. He greeted us professionally and measured our townhome thoroughly. He then provided a…

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Response from business owner

Thank you for the review Judy. We take pride in our work and we value every customer. Hope to see you again. Thanks.

via Google
T Ballwall
T Ballwall

Our. carpets needed a professional deep cleaning after our lovely old yellow lab left us for dog heaven.

Andrew did an excellent job – a better deeper clean than any other company we’ve previously used. It took longer than expected to dry…

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Response from business owner

Awesome! So glad to hear about your experience. Thank you for the raving review. Looking forward to cleaning your carpet in the future!

via Google
LL Glanville
LL Glanville

Andrew was on-time (early actually, good for us), cleaned our wool carpet professionally. We were lucky and were able to get a same-day appointment, too, they were very responsive.

Response from business owner

We had a last-minute cancellation so that provided an opening for you... I'm hoping your experience scheduling via our online calendar was pleasant as well.

We pride ourselves in providing quality carpet cleaning. Thank you for the business and hopefully you will call us next time!

Andrew ---

via Google
Suparna Vashisht
Suparna Vashisht

Andrew did a great job cleaning our sofas that were quite grimy and also had stains. The sofas look fabulous now. We also got a couple of area rugs cleaned and also a mattress. Genesis was more reasonable than the company I had used a …

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Response from business owner

We are a family-owned business and take pride in our work. It was a pleasure cleaning at your home Suparna. Thank you for the business and also for the 5-star review

via Google
Jennie Hawkins
Jennie Hawkins

Great service and I’m AMAZED by how clean our carpet is now. Exceeded expectations. Was also friendly, professional and punctual.

Response from business owner

Thank you for the great review! We are a family-owned business and therefore value each and every customer. See you next time.

Andrew ---

via Google
Nazli Inonu
Nazli Inonu

Great service! We have them come in every year for pet stains.

via Google
Kristen Epolite
Kristen Epolite

This is the second time I used Genesis Carpet & Upholstery Cleaning. We are so please with the result! Jonathan was prompt, professional and was done an hour earlier than he had originally quoted.

via Google
Lorrie Garcia
Lorrie Garcia

Just used Genesis for the second time to clean my sectional couch in my home. The first time it hadn't been cleaned in about 15 years! They made it look like new both times! I would highly recommend this company. Fair price. Very …

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via Google
Joan Henderson
Joan Henderson

I have been using Genesis for many years. They are as meticulous about their treatment of my carpets as they are about their scheduling. Very professional. I highly recommend their services.

Response from business owner

Thank you for the business over the years Joan and than you for writing this review. We will see you again in about 6 months!

via Google
Laura Rodriguez
Laura Rodriguez

John, called ahead to let me know he was on his way within the 2 hour time window they gave me.

John did a great job on my sectional as well as my area rug! Very pleased with pricing and cleaning.

Laura

Response from business owner

Thank you, Laura... We rarely are late for an appointment. We pride ourselves on being timely and punctual.

We are the best in the bay when it comes to cleaning furniture and area rugs. No one cleans better than us!

via Google
Cheryl G
Cheryl G

Still, hands down, the best carpet cleaning company. Andrew just cleaned my carpets and the results are excellent! I had lots of stains from the children spilling or leaving their candy in hidden places but Andrew was able to get all of …

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via Google
Smruti Patel
Smruti Patel

Andrew did an excellent job cleaning my sofa. He was wmquick and thorough. I'll be calling him again in a year!

via Google
Shari Clare
Shari Clare

They did excellent, thorough work, and I would not hesitate to hire them again.

via Google
Douglas Sheaffer
Douglas Sheaffer

I had a water heater leak the day before Thanksgiving, and contacted Genesis to see if they could possibly come to dry my carpet. Andrew came out Thanksgiving morning to handle the job himself. Further leakage occurred the following day, …

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via Google
Judy Algas
Judy Algas

Great job! They came on time, used professionall equipment, did a very good job and were very friendly and courteous. The carpets were clean without any chemical or other smell. Definitely would use them again.

via Google
Elizabeth Lasky
Elizabeth Lasky

Service was as advertised, on time and effective. Would use again.

via Facebook
Sharon Gold
Sharon Gold

Sharon Gold reviewed Genesis Carpet Cleaning:

We had our carpets cleaned by Jonathan. He was somewhat late upon arrival, due to scheduling. Jonathan was pleasant and explained his plan. The carpets came out quite nice and I would …

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Alexandra Ressler
Alexandra Ressler

These guys are fantastic; they go above and beyond to get your carpet as perfect as it could possibly be. Every challenge I ask them to take on, they put their all into, the results look perfect to me, and they apologize they couldn’t get …

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Pat Geer
Pat Geer

Jonathan has done our carpets regularly for about 4 years. He's thorough, knowledgeable & trustworthy. When he's done you'd never know 2 little grandsons had even been in the house. He goes the extra mile, too, & that's impressive.

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Ankur Sadhoo
Ankur Sadhoo

Very polite and professional. The technician was very patient and systematic with the cleaning process. The cushions and rug were spec clean after. I'll definitely go with them again. One feedback is they can use something to cover their …

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Susan Green Anderson
Susan Green Anderson

We had our service performed by Jonathan. He was very prompt and did a very thorough job with our cleaning. The prices were higher than expected, but the quality of work was outstanding. Jonathan was very pleasant and very helpful in …

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via Facebook
Avani
Avani

Week before last we had our carpet clean ,happy we service . Initially we suppose to clean downstairs only ,but change mind and go with whole house cleaned,.It feels clean and fresh now.

I already recommend my friends .

Celeste R
Celeste R

Super attentive. Great job. Will tell my friends! Love my clean sofas

Rose S
Rose S

They were quick and prompt. They did fantastic job in our dental office. I would definitely use them again in the future

Laura
Laura

Great experience with Genesis – Jonathon was prompt, professional, and did a great job cleaning our furniture and area rugs. I will definitely use this service again.

Simon
Simon

Showed up on time

Professional, and polite

Carpet looked,smelled and felt clean as new

Ilene
Ilene

If you're looking for clean carpets and a great company to work with, call Genesis. Genesis did a fantastic job cleaning my carpets. It was pouring rain but they showed up on time, and spent the time they needed to do a thorough cleaning…

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Carol
Carol

John arrived on time, expertly got to work and now my carpets are looking fresh and clean again. Would recommend Genesis services.

Laurie
Laurie

Great service and did a very thorough job. Thanks and we will be seeing you again.

Li Z
Li Z

On time, polite, job done flawlessly, recommended!

Becky
Becky

Jonathan was awesome! The carpets look amazing.

Marilyn M
Marilyn M

Andrew was very careful with my vintage silk sofa. The cleaning process was fast and my sofa looks like new.

Thank you Andrew

Ryan
Ryan

Jonathan did a great job and was very professional. I would recommend him to my friends and family.

Walter S
Walter S

Everything went very smoothly, and our carpet looks great.

Will use your services again next time we need our carpet super cleaned.

Thanks!

Parton M
Parton M

very thorough. professional. on time. results were extremely good.

Michelle D
Michelle D

Jonathan was on time, friendly, and did a great job. Will definitely use Genesis again.

Elizabeth Y
Elizabeth Y

The services was very good and on time and even got a call ahead before they arrive. Jonathan did a very good job cleaning the carpet and remove the spots on the carpet. I'll use them again next time when I need a carpet clean.

Jennifer Duret Khaleghi
Jennifer Duret Khaleghi

Terry from Genesis cleaned my parents carpets today. Fabulous job. On time. Moved furniture. Would use them again. Kudos!!!!

via Facebook
Peggy B
Peggy B

Absolute perfection. They showed up on time, did a perfect job and was very courteous. I especially appreciated the online ease of booking the appointment. Thank you very much.

Ross
Ross

Our Carpet Tech Jonathan arrived promptly on schedule. He was very professional and courteous. We were very impressed with the carpets and service Genesis provided. Thanks

Morgan
Morgan

Technician was on time and friendly, but had a problem with his equipment. Understandable. Replacement tech. came quickly & did a great job, but didn't text or call when he was finished which I would have appreciated.

-M

Jitendra
Jitendra

The best carpet cleaning service I've used. Excellent job, the carpet looks new – it's 18+ yrs old! Kept me informed about when the service person would arrive. Highly recommend the service.

Elizabeth
Elizabeth

Genisis is one of the best and most professional carpet companies I have ever worked with. Everything from appointment confirmation, to their work, until the moment they exit out of your home. I would highly recommend them.

Belinda Wortham
Belinda Wortham

Andrew. Jonathan did a great job. My carpet looks brand new. Thank you !!

via Facebook
Liz
Liz

Jonathan was a great communicator, letting me know his ETA. He did a great job on my carpets. They haven't looked this good since they were installed. Thanks so much. We will do this again!

Steve
Steve

Excellent service and very thorough communication from company and associate onsite performing cleaning services. Will use again, thank you.

Mike P
Mike P

Arrived on time and did a great job making the carpet look like new.

Gloria G
Gloria G

Great results. Jonathan was very thorough and professional. Will use them again.

Shirley
Shirley

Prompt and professional service!

Kay
Kay

Wonderful job. Nice person. Excellent service.

Peggy
Peggy

We have been using Genesis for several years now. Always top quality, and technicians are very professional.

Gary
Gary

On time and professional. Very impressed with how clean the carpets where done. Would recommend Genesis to anyone.

Nicole
Nicole

Fantastic experience! Johnathan did an excellent job and was able to get some very stubborn stains out of our upholstery. He was also very kind to my 2year old son who was fascinated with the process and wanted to watch. We really …

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Peter W
Peter W

Our carpet looks fantastic! The service was terrific. Thanks so much!

Stanley
Stanley

Jonathan is very friendly and did a great job with my carpet. Highly Recommend!!

James
James

Wonderful service!

Bob D
Bob D

The Genesis team arrived on time and worked methodically and quickly to clean our carpets on two floors plus a staircase. We have two young dogs and kids. The carpet was a disaster of stains and spills, and most of them were removed. …

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Lucinda
Lucinda

Great work, carpets definitely feel and look cleaner. Very professional.

Yogesh Dalal
Yogesh Dalal

Best carpet cleaning service with prompt availability.

via Facebook
Christine B
Christine B

My white couch looks brand new. Not sure if the back of the couch is part of the service but that was missed. Rugs look great too.

Amie
Amie

Easy. Prompt, professional and funny. Plus, Jonathan did a great job. My sofa looks good.

Leesa
Leesa

They were great! Carpets looked fantastic and really happy with the results.

Julie
Julie

Yesterday, Jonathan cleaned my son’s carpet, which was heavily soiled ~ he did an excellent job. I was very pleased and will hire Genesis the next time I need my own carpets cleaned. Thank you and kudos to Jonathan.

Nina C
Nina C

Jonathan was awesome. On time and professional. He did a fantastic job. Will be using Genesis again in the future and recommending to friends. Thanks much!

Jill D
Jill D

Great

Sharon L
Sharon L

Our appointment was confirmed the day before – our technician was on time, nice and worked efficiently – our carpets look like new!

Brian
Brian

Genesis was recommended by a friend at church. Jonathan has become "our guy" & we're very happy with his knowledge, character & work ethic. Our carpet has never looked so good.

Liz
Liz

Thanks for working late to get it done!

Wish I had done it sooner! It looks so much better than what I could do with my friend's home unit.

Andrii
Andrii

Nice service. Our carpet like new. 🙂

Darien R
Darien R

We've tried just about all the carpet cleaners in the bay area. That's saying a lot because there are so many! But somehow I overlooked Genesis. How did I miss them with all the good reviews and high rating?? When I called, I realized we …

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Lou Anne McKeefery
Lou Anne McKeefery

Andrew brought life back to my family room carpet! I'm so pleased with the service. Good prices too.

via Facebook
John Farcich
John Farcich

Genesis does a amazing work. They are honest and reasonably priced. I highly recommend them.

via Facebook
Linda
Linda

Jonathan did such a great job. He even found a small ring from my daughter and fished it out of his machine. Thank you😀

Roxanne
Roxanne

We have used Genesis Carpet Cleaning several times. They are always prompt and do a fantastic job cleaning our carpets and Dining chairs! We will definitely use them again!

Julie
Julie

I am very happy with this service. I received feedback when I made my appointment online, email and text message reminders before my appointment, the technician arrived on time and detailed what he would do and the cost, and the carpet …

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Jeffery
Jeffery

Very professional service and we were happy with the results. The carpet cleaner was too notch!

Maureen C
Maureen C

Excellent service ... fair pricing ... would absolutely use again and highly recommend.

Susan
Susan

Great service!

Jan
Jan

We have been using Genesis for move-out carpet cleaning since 2007. Everyone is very helpful. In particular, we really like Jonathan, who is courteous, caring and always does a great job. Thanks!

Yolanda
Yolanda

Punctual, professional, expert cleaning work!

Tommy
Tommy

I needed someone to clean the carpet ASAP before visitors came to my house. I was able to quickly book an appointment online and get a preminary estimate. On the day of the appointment, Jonathan the technician, kept me informed of when he …

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Irene
Irene

Great job. Thank you.

Mandy
Mandy

Great Job every time. I have used other services but carpets stay clean much longer with Genesis. Friendly service.

Keith Andrews
Keith Andrews

Fantastic service and professionalism!!! Scheduling an appointment through their website was a breeze and Andrew arrived on time. He went the extra mile to educate me on their process and the results were amazing! My 15 year old carpets …

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ritch
ritch

Very fast and thorough cleaning. Staff was on time.

Tomas G
Tomas G

Very prompt with appointment window and great communication letting me know with a phone call when he was on his way. Very professional service which turned out great !

Justin
Justin

Best carpet cleaning business in the Bay Area! Honest, professional and efficient! You can't go wrong with that, especially in today's world that doesn't abide by those characteristics when operating a business. Strongly recommend to …

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John S
John S

Carpets are super fresh!

Lorene
Lorene

Love the result! Our couches look brand new. I booked through the website and received confirmation emails and Jonathan also texted me to advise when he would be arriving. Great experience and brilliant results. Highly recommend Genesis.

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