I found all aspects of service to be superior. When I called for an estimate a return call came within 5 minutes. A price was quoted and we had an appointment booked. Fantastic! Appointment reminders come via email and phone. Great! …
I just had my first experience with Genesis Carpet and Upholstery Cleaning and I am very impressed. I last had my carpets cleaned two years ago by another company and was not pleased with the experience or the results. This time I found …
Thanks for the awesome review Cheryl... We love our online scheduling calendar and so does everyone that uses it. It makes it so easy for both new and repeat customers. We also love our reminder system because our customers know that we are coming.
See you next year!
Andrew / Owner
Service was as advertised, on time and effective. Would use again.
A Google User
We had a great experience with Genesis.
Jonathan arrived on-time in the prescribed 30 minute window. He then went about measuring the room, and excluded furniture that we did not plan to move. So we only paid for the actual amount of carpet…
Thank you for using our services. It's always nice to learn that we have exceeded expectations. We never lose sight that you, as all of our customers especially now due to the wonders of the web, have a range of options available when seeking out a business to meet your needs. Therefore, your praise today means more than ever. Thank you fot choosing Genesis!
If you want to be able to talk with someone knowledgable and ask questions, and if you like professional and responsive service, then Genesis is who you're looking for. The best customer service and the best quality of carpet cleaning I've …
Thank you for taking the time to provide feedback. It's responses like this that help others choose Genesis. We pride ourselves in providing excellent customer service and quality carpet cleaning. Have a great day!
Chris Gebert Parikh
Anthony set up a return visit to our house to make sure the spot came out. Amazing service!
Service was as advertised. Would use again.
We look forward to cleaning for you in the future... thank you for choosing Genesis!
They called when they were on their way. They showed up on time. They were professional and did their job well and with respect. They measured the rooms and presented me with an estimate and did their job well. Our carpets are over 15 years…
Great service, explain to us in detail what he is going to do and did it.
We had really bad carpet stains left by the tenants when they moved out. Andrew came and clearly explained which of them can be treated and removed. After completing the deep cleaning on the day it was scheduled, I realized that the stains …
Genesis was prompt, friendly, extremely thorough and efficient. I will definitely be using them again!
Really easy process and the outcome speaks for itself. We had ur microfiber couch cleaned after having it for over 3 years. Now it looks like a brand new couch. Would go with this company again
Benjamin Fox Mason
clear communication, punctual, and they did a fantastic job
Thank you Andrew!!! Couple weeks ago, right before the holidays, we had a couple of days to replace the floors in my husbands office. As everything was moved out we took notice of the condition of the fabric walls which were heavily stained…
Friendly, communicative, chairs and carpet look great. Would use again.
Very happy with the service and results. Jonathan was friendly, professional and kept to the time scheduled. I will use Genesis again for my carpet cleaning.
Excellent job for an excellent price!
I am very picky when it comes to our home carpet! That is why I got a referral for a good carpet cleaner! Genesis Carpet Cleaning always provides Great Service! Professional Personnel and easy PayPal! I am a customer for life!
Amazing results !!
Johnathan was prompt, communicative, and thorough. And my dog LOVED him. The couch and chairs look clean now and the heavily soiled stairs are so nice. Nice job.
These guys are fantastic; they go above and beyond to get your carpet as perfect as it could possibly be. Every challenge I ask them to take on, they put their all into, the results look perfect to me, and they apologize they couldn’t get …
Very pleased with the outcome. Sent emails to confirm appointment. Sent a text 15 minutes prior to being here. Jonathan was professional and courteous. My carpets look fantastic.
Thanks for the great review Gabriele!!!
Technician (Terry) arrived on time – was courteous and efficient – did an outstanding job of cleaning the carpet. Have used this company in the past and will definitely use them again.
We appreciate the repeat business Eldon and we also appreciate the 5 star review!!!
Jonathan was spectacular! He catered to my timing requirements, managed to get all of his stuff up through our third-floor apartment window, and was very professional and courteous. He did a great job cleaning our mattress and carpeted …
Third floor apartments are very difficult to reach. We appreciate the positive review Elias!!! Have a great day!
Great work, very happy with the job done.
Kind Homecare Inc
Terry was onetime, prompt and excellent service
Prompt, polite, helpful and efficient. Some details missed though, like edges and opening doors if necessary to get right to the edge of the carpet.
Arrived on time and performed magic on our extremely soiled carpet. The work performed exceed our expectations.
Great experience from booking to confirmation to the actual cleaning! My couch and carpets look amazing!
Very good service. We are very happy. Special thanks to Jonatan. He made excellent job.
Exceptional service. Andrew was exactly on time for a 7am carpet cleaning appointment at our three-story townhouse in Sunnyvale, CA. Expert cleaning of four bedrooms, landing, and all stairs for price that was quoted via text. Complete …
Jonathan has done our carpets regularly for about 4 years. He's thorough, knowledgeable & trustworthy. When he's done you'd never know 2 little grandsons had even been in the house. He goes the extra mile, too, & that's impressive.
Friendly, professional, and the results are amazing! We had food, grease and many other stains in our old dirty carpets which have been completely brought back to life! Super impressed, could not be happier.
Pablo Gómez Margareto
Very professional! He showed up on time and made a great job! I would hire them again!
Jonathon was very professional and did excellent work!
Excellent service. I was very happy with the outcome.
Excellent Service – was there ahead of schedule and cleaned the place well. Recommended!
Deborah Noel Tham
Excellent customer experience. Easy to schedule and coordinate. Email quote was on target. Clear communicators. On time. Courteous. Great job on carpets.
Terry came on time. He is very nice & the job was well done. I will come back again for carpet cleaning. Thank you.
Wonderful job! Thanks
I called in for an estimate but I'm on the 4th floor with no street access so the logistics didn't work out. The Genesis "owner I assume" called me back and let me know that I would need a cleaner with a portable cleaning unit and even …
Very polite and professional. The technician was very patient and systematic with the cleaning process. The cushions and rug were spec clean after. I'll definitely go with them again. One feedback is they can use something to cover their …
We had our service performed by Jonathan. He was very prompt and did a very thorough job with our cleaning. The prices were higher than expected, but the quality of work was outstanding. Jonathan was very pleasant and very helpful in …
Awesome experience, professional work, would recommend to anyone needing carpet cleaning done right!!
Andrew was on time and efficient! Waiting to see whether or not any stains will resurface.
Professional, reasonable rate, did a great job on my upholstered office chair. Will use again.
Week before last we had our carpet clean ,happy we service . Initially we suppose to clean downstairs only ,but change mind and go with whole house cleaned,.It feels clean and fresh now.
I already recommend my friends .
Arrived ahead of schedule, was personable and professional, did an excellent job. Priced reasonably, considering the state of the carpet.
Immediate response, fast service and respectful technician
Great service from Genesis. Arrived on time, and got the job done on schedule. Very professional and very friendly and we wil use Genesis again for sure. Thanks
On time, polite, fair price, and excellent work.
Super attentive. Great job. Will tell my friends! Love my clean sofas
This is the third time we've used this cleaning service and their work is impeccable ! We have had Jonathan each time and he is professional, provides good advice, and does an amazing job at cleaning carpets – I wouldn't use anyone else.
Imagine, if you will, 3 years of middle school and high school students' handiwork on the carpeting in their lounge. I honestly didn't think any carpet cleaning company would be able to get the stains out, but Genesis did! …
They were quick and prompt. They did fantastic job in our dental office. I would definitely use them again in the future
On time, good service. Yes, I am happy to recommend Genesis Carpet and Upholstery Cleaning Services
We recently had our carpet cleaned; high traffic areas of stairs/hallway and bedrooms. The carpet is SO clean! Johnathan spent time explaining the process and instructing me how to take care of potential future spots or "issues". Seriously…
Experience was great. Jonathan was prompt, professional and thorough. I definitely recommend Genesis!
Johnathon was fantastic. Punctual, professional, and knowledgable. He did a brilliant job with our white carpet and couches. Thanks:)
Genesis had excellent follow through and was very timely. They worked very hard on my carpets for a good 3 hours. They had many tricks for taking care of my furniture and wall corners. I am very pleased with the results.
Gave me a heads up and came on time! Did work swiftly and well:). I would recommend the upholstery cleaning from them and will use them next time as well.
Great experience with Genesis – Jonathon was prompt, professional, and did a great job cleaning our furniture and area rugs. I will definitely use this service again.
Showed up on time
Professional, and polite
Carpet looked,smelled and felt clean as new
OUTSTANDING! Our carpet is really old and we didn't want to replace it because we are remodeling. The stains were deep, and a no residue carpet cleaning company had made the stains worse. Jonathan, late in the day before Thanksgiving, came …
If you're looking for clean carpets and a great company to work with, call Genesis. Genesis did a fantastic job cleaning my carpets. It was pouring rain but they showed up on time, and spent the time they needed to do a thorough cleaning…
John arrived on time, expertly got to work and now my carpets are looking fresh and clean again. Would recommend Genesis services.
Great service. Easy online appointment scheduling, reminder emails sent, on time and did a thorough job of cleaning both wall to wall carpets and area carpets. One area was questionable when dried, so I contacted Andrew and he came back to …
My carpets look new even though several rooms were beyond old. Stains gone. Yeah!
Great service and did a very thorough job. Thanks and we will be seeing you again.
They were quick and efficient, and they were the ONLY place I contacted that said they could clean our indoor turf (I work in a gym).
Called a head and showed up early. Did a great job. Carpet clean and fluffy. Had to wait 24 hours for it to dry, but worth the wait.
On time, polite, job done flawlessly, recommended!
Jonathan and Andrew are great. I have been using their services for the past two years and they are professional, on time and do a great job cleaning our carpets and sectional sofa. I highly recommend them. An added plus is the online …
First time using Genesis Carpet. Here's why I gave them 5 stars: Online booking (love that!); Jonathan @ Genesis texted me the morning of my appt to update me on when he would arrive; Jonathan was very professional and courteous; and the …
Jonathan was punctual and friendly. He was very meticulous about estimating square footage. He's knowledgeable and great at explaining the condition of the carpet and how it paired up with the services. The pricing was extremely reasonable…
This is the 2nd time I have used Genesis, and I have been very satisfied both times. I just had some remodeling done in my condo, so needless to say the carpet was a filthy mess, especially the stairs. All the stains were removed by Genesis…
Andrew was very careful with my vintage silk sofa. The cleaning process was fast and my sofa looks like new.
Thank you Andrew
Jonathan did a great job and was very professional. I would recommend him to my friends and family.
Everything went very smoothly, and our carpet looks great.
Will use your services again next time we need our carpet super cleaned.
Setting the appointment was a bit tedious however when it came down to the actual deep cleaning...Johnathan did an exceptional job!!! Carpets had not been cleaned in over 15 years and they look brand new, no joke!! And, you cannot beat the …
very thorough. professional. on time. results were extremely good.
Jonathan was on time, friendly, and did a great job. Will definitely use Genesis again.
Very professional and did a great job! They were fair with their pricing and very knowledgable. I am very happy with the results and the ease in which you can schedule your appt online.
My dog peed on my rug, and I had an urgent need to get it cleaned and deodorized asap. Andrew, the owner, came out right away. I was pleased with his responsiveness and efforts to deodorize my rug. He put in a lot of effort to ensure my …
Jonathan was on time, very professional, and did a great job for a reasonable price. Would certainly use Genesis again.
The services was very good and on time and even got a call ahead before they arrive. Jonathan did a very good job cleaning the carpet and remove the spots on the carpet. I'll use them again next time when I need a carpet clean.
I had a wonderful experience with Genesis. Scheduling an appointment was easy. Called a phone number, was asked to text my information and got a response within several minutes.
Genesis was great! Andrew was very communicative and professional. I felt comfortable with him in our home. We did have a hiccup and they accidentally double booked, however, they rectified the error with a discount to reschedule, which …